Contacts

How to reach us

Live chat is available on the site around the clock, 24/7. It is usually the quickest way to ask a question or get help with an account matter.

You can also e-mail our support team at support@casinocasoola-uk.com. Please include enough information for us to identify the matter and respond clearly.

What to have ready when you write

Providing the relevant details helps us understand your question and look into it efficiently. Please have the following information ready where it applies:

• Your username or other account details requested by our team
• The name of the game or the transaction concerned
• The date and time of the issue or transaction
• A clear description of what happened and what help you need

Common questions we help with

Our team can help with general questions about:

• Account access, account details and verification
• Deposits, withdrawals and payment matters
• Bonus terms and eligibility
• Technical issues, including problems loading or playing a game

Complaints

If you want to make a complaint, e-mail support@casinocasoola-uk.com and put Complaint in the subject line. Please explain the matter, include any relevant transaction details and tell us what outcome you are seeking.

We acknowledge your complaint and reply once it has been checked. We may ask for further information so that the matter can be looked into properly.